ENJOY A STRESS FREE WORKOUT USING OUR PROFESSIONAL CHILD MINDING SERVICE

Our supervised child minding creche is a fun space for your little ones to enjoy while you focus on your wellbeing.

All Live Well Health Clubs Creche staff are qualified and experienced in childcare. We accommodate children from 8 weeks old to 12 years old.

Available at:

Rouse Hill

Child Minding Operational Hours

Rouse Hill

Monday to Thursday

9:00am – 11:00am | 4:00pm – 8:00pm

Friday

9:00am – 11:00am

Saturday

8:00am – 11:00am

Things to Know Before your Visit

Parents must remain on the premises while children are in our creche or kids classes
We accommodate for children from 8 weeks old up to 12 years of age
Each session is 90 minutes
Bookings are essential and must be made online
We have a booking system in place to ensure we have staff onboard to give your child a fun and safe environment to enjoy themselves in
Cancellation or rescheduling is required 24 hours prior to your booked session so that your spot can be open for other bookings.
A creche enrolment form needs to be completed before your child’s visit.
Please provide a copy of your child’s immunisation certificate or bring along their blue book
For the health and wellbeing of all those who visit our facilities, unwell children will not be accepted into the creche
We request the parent/guardian change their children’s nappies as needed.
Children need to keep hydrated too, so make sure you pack them a labelled water bottle.
No solid foods to be brought into the Creche. This is to avoid allergies, inappropriate foods and choking.
No medication will be administered by our Creche staff. Please be advised that the Creche team will administer medication in the case of Anaphylaxis or emergency under the supervision of a supplied Action Plan. Note: Parents will need to complete the child’s Medication Record to authorise the Creche team to provide this medication.

Our award winning customer team is always here for you

Memberships
Club Policies
Classes
Safety & Hygiene

What are your membership fees?

Live Well Health Clubs membership fees vary by location. Membership options include pricing tiers for one specific location. To find out the current price for any of our membership options please visit a club and talk to a team member about the membership option that’s right for you.

What is included in your membership fees?

There are multiple membership options available depending on whether you are after 24/7 gym access, group fitness classes or martial arts.

All membership options include 24/7 gym access and sauna amenities.

Do you accept Fitness Passport Members and what is included?

Yes, Fitness Passport members are accepted at our Rouse Hill and Eastern Creek locations. Fitness Passport members have access to 24/7 gym, unlimited group fitness, martial arts classes and the sauna.

Please visit your local club to join.

Do you accept Casual Visits?

Yes, casual visits are welcome at all our locations. A casual visit is a day pass which will give you access to the gym, group fitness classes, martial arts classes and sauna.

Which clubs does my membership give me access to?

You will have access to all locations. If 50% of your visits in any given month are used at a different location, your membership will transfer to that location at the respective membership rate of that club.

How do I access the club after hours?

You will use your 24/7 access pass to swipe and enter the doors after hours. Each 24/7 access pass is unique to the member for your security so it important you use your own pass to enter the facility. We have a strict ‘No Tailgating’ policy which will result in fines of $50 and/or cancellation of your membership with the balance of your membership term charged.

Can I upgrade or downgrade my membership?

Your membership can be upgraded anytime. To downgrade, we require 14 days’ notice. Stop by Reception and our team members will be able to assist you.

What is the Billing cycle?

Your membership fees can be paid via an automatic direct debit from your bank account or credit card. The debit billing cycle is weekly.

How old do I have to be to have a membership?

We offer Kids Martial Arts classes from ages 3 -13.

Memberships for gym floor and classes is available from age 14 and up.

Membership of any sort for any ages under 16 must be during staffed only. We do not allow or endorse any training while the club is unstaffed or unsupervised.

If you are under 18, you must have a signed waiver from a parent/guardian on file.

Can I suspend my membership?

You can suspend your membership for a maximum of 4 weeks within 12 months free of charge. Anything in addition to 4 weeks will incur a $5 suspension fee.

Valid reasons for suspensions with supporting evidence include:

Medical
Work Transfer
Military
Volunteer work
Holiday

If the above reasons do not apply, we may still be able to help. Please contact your club.

How can I unsuspend my membership?

A suspension will be set for a pre-determined time and your suspension will end at the designated time. Your membership will automatically resume from this time.

If you would like to unsuspend earlier, please contact your local club.

How do I transfer my membership to another Live Well Health Club location?

Please speak to our team members at reception who will be able to assist you.

Please note before you transfer, you have to have been a member at one location for at least 90 days and there cannot be any outstanding fees at your current club.

How do I cancel my membership?

While we hate to see you go, we understand life can get in the way.

The best way to start the cancellation process is to contact your home club location and speak to a team member.

What is the policy around towel usage?

We enforce a strict ‘No Towel No Training’ policy. Towels must be used on all equipment and in the sauna.

How do I book into classes?

We use a booking system called MYZONE for all classes. Please contact your local club for details on how to download the app and the process to book your classes.

How early can I book into classes?

You can book into classes 3 days in advance.

How do I cancel my class booking?

You can cancel your class booking through the app. You will be blocked out and unable to cancel if the class is due to start within 60 mins of you wanting to cancel. In this case, please contact your local club to cancel your booking so that the next person on the waiting list can attend.

If you do not cancel your class and do not attend, you will be blocked from booking any classes for 1 week.

How is Live Well Health Clubs protecting members and staff?

The safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place to ensure that we protect everyone. This includes increased cleaning specifications, additional hygiene stations on the gym floor, social distancing guidelines and a strict ‘No towel, no training’ policy.

Any staff or club member with symptoms such as coughing, shortness of breath, fever, chills or sneezing are asked not to enter the club. Anyone exhibiting these symptoms will be asked to leave the club immediately.

How will you be enforcing Social Distancing in the clubs?

We are following the Government mandated rule of 1 person per four square metre and will be monitoring and controlling the capacity of member attendance
Group Fitness and Martial Arts classes will have a capacity of 20 members per class. The studio has floor markings in place
Reducing the capacity of cycle class attendance to every second bike only
Reducing the space between cardio equipment by turning off every second machine
Minimising sharing of equipment in classes
Removing all mats from studios. Please bring your own mat.

What are your safety measures?

We have a Covid 19 Management Plan in place
Alcohol based hand sanitiser and antibacterial wipes are situated around the facility to ensure members are cleaning equipment before and after use.
We are also continuing to ensure that all equipment is cleaned using medical grade disinfectant by staff and cleaners.
All staff have completed a Covid-19 Infection Control Certificate
Maintaining a register of member attending the facilities including date and time to assist in contact tracing.
Ensuring all members and visitors to scan a QR code to check in with NSW Services during each visit.

Want to talk to a human?

We’re here to make sure you get the all the info you need. Connect with our team or hit the sign up button to join the FAM!

Rouse Hill

0455 800 200

Chat support

Want to talk to a human?

We’re here to make sure you get the all the info you need. Connect with our team or hit the sign up button to join the FAM!

ENJOY A STRESS FREE WORKOUT USING OUR PROFESSIONAL CHILD MINDING SERVICE

Available at:

Rouse Hill

Child Minding Operational Hours

Rouse Hill

Things to Know Before your Visit

Our award winning customer team is always here for you

Want to talk to a human?

Want to talk to a human?

#livewellhealthclubs

Our Locations

Rouse Hill

Eastern Creek